Posts Tagged ‘Customer Service’

Don’t Rush Your Customer’s Experience

Customer Service Should Be a Relaxing Enjoyable Experience

 Your Customer has probably just rushed through traffic and hunted for parking, or got caught up for two sets of lights at the same intersection… They are stressed more often than not, just rushing to be with you.

Let them relax… de-stress… don’t rush them

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Educate Your Customers And They Will Come Back More Often

Become A Knowledge Bank

 Build a library of information

Have readily available to your customers, books, brochures and videos with all the latest information on your products and services, techniques, possible applications and designs.Technical or motivational information that you can loan out to your clients for their benefit.

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Creating A Unique Experience

Customer Service Doesn’t Stop At Coffee and Tea


 When your customer arrives in the waiting room, make the experience special.

Tastes: Offer your special clients a Complimentary glass of Champagne or Hand-Made Chocolates. Make their choice of drinks more varied and have an array of herbal teas and coffees available for them with a biscotti or sweet treats to nibble on.

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Tap Into Your Employee’s Knoweldge Of Your Customers

 

It’s A Team Effort!

Many heads think better than one.

 Ask your team members what ideas they can think of to impress your customers or how to serve them better.  People think from different spaces and often have ideas inside them waiting to come to fruition when asked.  It’s more often than not, the other team members who deal with the customers at the ‘coal face’, so they know the best ways to make your customers happy and rewarded.

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Customer Surveys – Best Way To get Feedback, Get Your Customers To Visit More Often And Prevent Potential Problems In Your Business

Customer Survey: How Are We Doing?

The best Customer Service you can give is to ask your Customers “How are we doing?” Regular Customer Feedback forms are a necessary way to keep you on edge and alive. If the customer isn’t happy with his/her experience or service from you, they will go to your opposition. The customers perception of you is their reality, so try to get many forms back at the same time, then you can measure and monitor your service and if you get the same feedback from more than one, you know to change.

“If you keep doing what you have always done, you will only ever get what you have always got”

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Target Top 10% Of Your Possible Customers

Where possible sell only to “players”. (People who want what you sell and have the money to afford it) It is far easier to make money by selling half as much but at double the price! We always advise most of our clients to increase their prices and improve their marketing and customer service. Rather than lower their prices and have no profit margin left for good marketing and customer service.

Usually this results in less work and more profit for the business. The “players” don’t really ask “how much” as they do “will it work and can I trust you” or “do I like dealing with this person and the business”.

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