“How are you going?” Calls
How are you going?”
Customers love the personal touch!
There is another level of Customer Service that you can reach, all you have to do is think of them more often, show them you care, give them a call to say:
“Hi, I was just thinking of you and thought I would call to see how things are going”.
Think how just a few phone calls a day, slotted into your day would make a huge difference to what your customers think of you and before long they would be your mates and wouldn’t dream of going to your opposition, they would rather pay more or travel further to see their mate.
Quite often you will find that they have a question or would like to buy something but hadn’t got around to calling you.
They will even tell their friends how great you are and if they weren’t already you top customers, they soon will be. The best way to get New Customers is if they were referred by an “A” customer.
