Customer Service Should Be a Relaxing Enjoyable Experience
Your Customer has probably just rushed through traffic and hunted for parking, or got caught up for two sets of lights at the same intersection… They are stressed more often than not, just rushing to be with you.
Let them relax… de-stress… don’t rush them
For Added Value to Win Your Existing Customers Over, Give Your Customers Vouchers to Enjoy at Other Places
Gift Vouchers don’t have to be from your own business, visit other businesses in your area and make arrangements for your customers to receive special offers from them.
Make sure that you …
Now Your Can Put your Prices Up!
If you have Caring For Your Customer, Showering them with Gift Vouchers and Pampering them, Going the ‘Extra Mile’ with your Charm and Service, your customers will truly be in love with you. They will be telling all their friends and will be with you for a long time.
So now that you have a good relationships with your customers…
Make your Customers Feel Special -Thank Them
Sending” thank you” notes and cards is a wonderful idea and much appreciated by anyone who receives something in the mail with delightful words, but a personal phone call from time to time is always a big pleaser. You could impress your customers, simply by a call just to thank them for paying their account on time or for making a large order or just because you want to thank them for being such a lovely customer.
“Hi Sue, is John from (your work), its been a while since I spoke to you last, but I just wanted to let you know that its always a pleasure doing business with you. It certainly makes our day when we deal with people like you and we really appreciate the large order you put through last Monday.”
Become A Knowledge Bank
Build a library of information
Have readily available to your customers, books, brochures and videos with all the latest information on your products and services, techniques, possible applications and designs.Technical or motivational information that you can loan out to your clients for their benefit.
Customer Service Doesn’t Stop At Coffee and Tea
When your customer arrives in the waiting room, make the experience special.
Tastes: Offer your special clients a Complimentary glass of Champagne or Hand-Made Chocolates. Make their choice of drinks more varied and have an array of herbal teas and coffees available for them with a biscotti or sweet treats to nibble on.
It’s A Team Effort!
Many heads think better than one.
Ask your team members what ideas they can think of to impress your customers or how to serve them better. People think from different spaces and often have ideas inside them waiting to come to fruition when asked. It’s more often than not, the other team members who deal with the customers at the ‘coal face’, so they know the best ways to make your customers happy and rewarded.