Posts Tagged ‘Measure and Monitor’

Tap Into Your Employee’s Knoweldge Of Your Customers

 

It’s A Team Effort!

Many heads think better than one.

 Ask your team members what ideas they can think of to impress your customers or how to serve them better.  People think from different spaces and often have ideas inside them waiting to come to fruition when asked.  It’s more often than not, the other team members who deal with the customers at the ‘coal face’, so they know the best ways to make your customers happy and rewarded.

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Customer Surveys – Best Way To get Feedback, Get Your Customers To Visit More Often And Prevent Potential Problems In Your Business

Customer Survey: How Are We Doing?

The best Customer Service you can give is to ask your Customers “How are we doing?” Regular Customer Feedback forms are a necessary way to keep you on edge and alive. If the customer isn’t happy with his/her experience or service from you, they will go to your opposition. The customers perception of you is their reality, so try to get many forms back at the same time, then you can measure and monitor your service and if you get the same feedback from more than one, you know to change.

“If you keep doing what you have always done, you will only ever get what you have always got”

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Monitor And Measure All Marketing

Never ever run any advertisement without monitoring the response. In other words, if it doesn’t sell your products get rid of it. FAST!! 99% of ad agencies, newspaper and radio reps hate the idea of monitoring. Their advice is “Repetition is the key to success!!” The only trouble is, they are referring to …

Their success –  Not yours

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