Customer Surveys – Best Way To get Feedback, Get Your Customers To Visit More Often And Prevent Potential Problems In Your Business

March 20th, 2012 Tags: Customer Service, Customer Survey, Measure and Monitor, Obsolete Stock Strategies
Posted in Business Monitoring and Reporting, Getting Referrals and Testimonials, Surveys

Customer Survey: How Are We Doing?

The best Customer Service you can give is to ask your Customers “How are we doing?” Regular Customer Feedback forms are a necessary way to keep you on edge and alive. If the customer isn’t happy with his/her experience or service from you, they will go to your opposition. The customers perception of you is their reality, so try to get many forms back at the same time, then you can measure and monitor your service and if you get the same feedback from more than one, you know to change.

“If you keep doing what you have always done, you will only ever get what you have always got”

The easiest way to improve and grow is to send out Customer Feedback forms every 6 months. Ask these questions:

• How can we make your experience better?
• Is there any other way we can help you?
• What do you love/like about us, our product/service?
• What could we do better?
• What seminar/webinar topics would help your business?
• What Products/Services we could add to serve you better?
• What Products/Services you don’t need anymore? (Obsolete Stock Strategies)

 You don’t have to follow all their requests, but if you can see value in their request then so will other customers.  Change is refreshing and a necessary element as nothing stays the same in life if it is to grow.

Check our FREE business building resources for more examples of Customer Surveys here…

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